2021 Annual Report
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Download the 2021 Financial Report

2021
Annual
Report

Caring for all our customers, we create innovative financial services to build sustainable mobility for all. Thanks to our teams commitment, we offer all our customers more personalized offers and experiences and ever more flexible mobility services while creating value for Renault Group.

Message from Clotilde Delbos
Create sustainable mobility for all

JOÃO LEANDRO

Chief Executive Officer
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Man-Woman
4 000
employees
Geolocation
36
countries
Group 20 Created with Sketch.
10
brands
Contract_(signed)
1,4
million of new financing contracts
-6.9% vs 2020
Credit
17,8
billion euros in financing contracts
-0.2% vs 2020
Car
46 %
of registrations financed
vs 44.2% in 2019
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Offering tailor-made experiences

Offering tailor-made experiences

Because customer satisfaction is at the heart of our actions, RCI Bank and Services offers increasingly personalized offers and experiences. We meet the expectations of customers looking for simplicity and…
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Creating sustainable value

Creating sustainable value

RCI Bank and Services is committed to creating value for Renault Group, as well as for society. Thanks to solid results that confirm the resilience of its business model, the…
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Developing innovative mobility services

Developing innovative mobility services

Customer mobility is changing and RCI Bank and Services is contributing to the change. Flexibility and economy of use: we apply our expertise in car financing and services to contribute…
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Experiencing our values on a daily basis

Experiencing our values on a daily basis

Collective, diversity, optimism and simplicity: these are the values that are shared daily at RCI Bank and Services and are a key ingredient in achieving our ambitions. How? They support…
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NEWS FROM ALL OVER THE WORLD

Argentina

Bond Issue in Argentina

Successful placement of the bond issue for Rombo Cia Financiera for a total amount of…
RCI_brazil
Brazil

Banco RCI Brasil recognized as a great place to work

Our subsidiary in Brazil has chosen to adopt an improved teleworking model to promote a…
clustereast
Cluster East

SPARK intrapreneurship program: season 4!

Cluster East inaugurated the 4th edition of the SPARK Program, bringing together a mix of…
callbots
France

Callbots to improve customer experience

In 2021, DIAC launched two callbots to facilitate access to customer service: overflow (taking messages…
nouvelaccord
France

Signing of a new teleworking agreement

Following the Covid-19 pandemic, our group wanted to continue with teleworking to promote the work-life…
bleckwen
France

Bleckwen, a tool to alert fraud: a successful test at DIAC

In March 2021, DIAC launched a test with an external service provider to facilitate and…
germany_mobilize
Germany

Mobilize Charge Pass launch

Previously known as “Renault Z.E. Pass”, the Mobilize Charge Pass payment card service was deployed…
germany_car
Germany

Subscription: launch of Renault Abo in Germany

Renault Group and our German subsidiary have joined forces with Vive La Car to launch Renault Abo….
inde
India

Launch of Smart Finance Platform with the launch of Renault KIGER

Renault DUSTER, Renault KWID and Renault TRIBER were successes in their respective segments. With KIGER,…
RCI_coreeV2
South Korea

RCI Financial Services Korea: Success of a 100% online offer in partnership with 11 Street

In early November, RCI Financial Services Korea organized a trial promotion on the 11 Street…
coree_mobilize
South Korea

Successful launch of the subscription in South Korea via the Mobilize app

At the end of June 2021, the subsidiary launched a “Renault Mobilize” car subscription service…
nordics
Nordic countries

Launch of Care Pro Längre Mil by RCI Finance Nordic

RCI Finance Nordic has launched a full maintenance contract “Care Pro Längre Mil” which includes…
RCI_russie_LADAV2
Russia

LADA and RN Bank in Russia launched the 100% online financing application

In September 2021, RN Bank in Russia launched the 100% online financing application. After the…
Russie_RNBV2
Russia

RN Bank elected as the best automotive captive bank

On April 2021, RN Bank was announced as the best captive bank according to the…
Russie_Nissan
Russia

RN Bank launched online pre-approval for Used cars on Nissan Russia website

In 2021 RN Bank rolled out online pre-approval for Used cars on Nissan Russia website….
RCI_spain_GPTKV2
Spain

RCI Bank and Services España is recognized as one of the Best Companies to Work for in Spain in 2021

RCI Bank and Services España is recognized as one of the Best Companies to Work…
Spain

In collaboration with RCI Bank and Services España, Zity launched Zity Besty

Since May 2021, in collaboration with RCI Bank and Services España and Bankintercard, Zity extends…
turkey
Turkey

Launch of Renault Fleet Rental’s new website in July 2021

In July, ORFIN in Turkey launched its new Renault Fleet Rental website. The objective? To…
United Kingdom

RCI Financial Services UK receive the UK’s Best Workplace™ for Women 2021

RCI Financial Services UK have been recognised as one of the UK’s Best Workplace™ for…
UK_mobilize
United Kingdom

Mobilize Power Solutions EV charging infrastructure funding

Mobilize Power Solutions, a wholly owned Renault Group company, is now actively engaging with UK…